2. Can I have a longer cable?

We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.

3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan,
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark,  Singapore, Sweden, Israel, Switzerland.

Delivery Area

Products on this site can be shipped to most countries. Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Free Shipping Policy

• We offer free shipping on any order to most countries. (if your order is over 60€)

The Shipping Process (in Working Days) Is as Follows:

Delivery times = Process time (order preparation) + Shipping time

• Order preparation

Once your order information received, we will process the order:

(1) Check the stock.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

(1) Free Shipping:

• Cost: Free shipping on 60€ orders 

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected] 

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-20€ per piece.

If you are not sure about it, please contact us at [email protected]

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.

• You can also track your order. For details, please see “How to track my order?”.

• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.

• Click this link https://www.17track.net/en and then enter the tracking number.

• You can also contact our customer service team [email protected] for the latest logistics information.

Do you ship to my country?

We ship to most countries. If you are not sure whether we ship to your country, contact us at [email protected]

Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

• The possibility of tariffs may will exist only when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%.

• If you do, we will be responsible for 20% of this amount.

• In the most cases, the amount for customs duties: 0-20€ per piece.